New Forest Social Media Surgery  

Next date Thursday 18 February 2016
7:00PM - 9:00PM

New Milton Memorial Centre

Whitefield Road New Milton Hampshire

BH25 6DE venue details and map
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read terms and conditions

We're sorry to be stuffy and give you some terms and conditions. The main thing on our mind is we don't want anyone to copy socialmediasurgery.com, what it does, or how it does it. This is easy and shouldn't get in your way. If you use this website you are agreeing to our rules. If you don't agree to them, please don't use the website.

Acceptable use

  1. Don't be rude or defamatory.
  2. Respect copyright. Don't rip off other people's work without attribution.
  3. Don't set out to make like difficult for us and our infrastructure.
  4. Treat other people with the respect you would expect.
  5. We reserve the right to switch off accounts, suspend use and edit content at our discretion.

Surgery Managers

This website is a place created by Podnosh for people to publicise, manage and monitor their own social media surgeries.

Your surgery manager is a good person and we don't expect them to do anything besides very social things. If you have a question about a surgery your first port of call is your surgery manager – after all it's their surgery, not ours.

If you have a problem with your surgery manager please contact us.

This website

This website is made by the people at Podnosh in Birmingham, UK.

We care about the "Social Media Surgery Plus" name and logo, the website's look and feel, our software code and scripts, and our social computing techniques and how we apply them to monitoring help given at social media surgeries. All these things are unique to Podnosh and are our property. You can use them only as follows:

You can use this site for free to publicise and manage one social media surgery to support local community groups, voluntary organisations, active citizens or charities.

If you want to use this site to run several surgeries – and monitor the help given and online activity as a result of sites created or assisted with at your surgeries – contact us.

Personal information and privacy

  1. When you sign up, we will store your name and email address. Passwords are encrypted and we do not have access to them.
  2. Your email address will only be shown to the administrators of this website and the surgery manager of any surgery to sign up to attend. We will not share your email address with anyone else.
  3. We store information about the dates of surgeries you sign up to, surgeries attended and the help you receive at the surgery.
  4. You can request data we hold about you by contacting hello@podnosh.com or writing to: Podnosh, 75 Harborne Road, Birmingham B15 3DH, United Kingdom.

Cancelling your account

You can cancel your account at any time via your dashboard. This will remove any information we hold about you in the website.


If you'd like to learn how to use Twitter for the first time, or get to grips with Facebook or another social media application, do come along and take part in the New Forest's very own social media surgery. Maybe you're a novice or totally new user of the world wide web and would appreciate some 1:1 learning tailored to your own learning style?

Or you've got a problem with content on your website and would like some advice on how to make it work better for your business? There's something for everyone at the surgery - even if you'd just like to share what you know already to help others use social media, email and websites.

A social media surgery is a proven format providing an informal and sociable suitable for all ages between 9 and 99. You're never too old to pick up a new skill! You're guaranteed absolute NO lectures, no sales patter, and no 'death by PowerPoint' presentations. You can learn at your own pace and return to as many events as you like. There's even FREE wifi!

And, best of all for these troubled economic times, there's no fee to attend or for any advice or training you may receive whilst there.

Please register on this site in advance of attendance (we won't bombard you with mail - promise) and thereafter indicate which New Forest Social Media Surgery event you'd like to attend. We'll then know to expect and look out for you. Advance registration is not, however, a pre-requisite to attendance.

It is ESSENTIAL that you bring with you your wifi-enabled smartphone (eg iPhone) or tablet (eg iPad), or a laptop. As power connections may be limited at the venue, please try to ensure your device is charged beforehand.


Help given at New Forest Social Media Surgery

  • John Fox helped Cheryl Maher to Discussed some options for using social media to interact and engage existing and prospective customers. Recorded on Tuesday 12 February 2013
  • Paula Norris helped Linda and Dave Goodrich to With building interactions for their Facebook Page by explaining how Norris Gifts in Beaulieu has started using their own page to actively engage with established and prospective customers to her shop. Recorded on Monday 7 January 2013
  • Chris Smith helped Christina Simons to Chris was tonight's superstar helping a large number of folk with Facebook Pages for the business and personal use. A huge, very public, thank you from the surgery manager to Chris for a sterling effort that I believe was much appreciated by everyone he interacted with. Recorded on Monday 7 January 2013
  • Karen Evans-McDaid helped Pete Gibbs to Get to grips with managing their Facebook Page content and interactions with interested parties. Do check out the link below for additional tips on creating an effective Facebook page for your business. Recorded on Monday 7 January 2013
  • Marion Langridge helped Linda and Dave Goodrich to Upload photographs to their new Windows 8 laptop in order to add them to their Facebook Page. Recorded on Monday 7 January 2013
  • Trish Dorricott helped Steve Adams to Linking his personal and professional Facebook pages. We haven't got to the bottom of this yet as both Trish and John encountered difficulties in successfully linking the two profiles together. John will investigate offline and liaise direct with Steve. Recorded on Monday 7 January 2013
  • Marion Langridge helped Liz Carter to Follow people and get new followers on Twitter. Always remember that to be effective you need to interact with other Twitter users so focus your tweets on the business proposition and associated topics of interest. Tweet or retweet unrelated matters and you'll invariably find that you start to lose hard-won followers who decide that a significant number of your tweets are not relevant to them. Only follow IDs that are of direct relevance to your business proposition in order to maintain the quality of your Twitter feed and reduce dross! I recommend following up the Learning Pool link below which will offer Twitter user reference guide you can download and keep. Although aimed primarily at public sector organisations this is an excellent reference resource for making an effective start with Twitter and developing interactions with people you follow or who follow you. Recorded on Monday 7 January 2013
  • John Fox helped Linda and Dave Goodrich to Build the audience for their Facebook Page. Social media is just that, social. You build your audience by being social - liking other peoples' pages, their comments on profiles, pictures they publish and so forth. By putting yourself about like this gets your Facebook Page appearing on their profiles and newsfeeds. In time people will click through to your Page to find out more about you. So the other half of the equation is create a destination on your Page that will encourage visitors to click that Like button for your establishment. Once they do that your future posts will appear in their newsfeed. Build your audience by publishing images of the local area and making observations of interest to past and potential customers. Maintaining a good Facebook page involves maintaining the conversation, a dialogue with your audience to keep them engaged and interested in your business proposition. It's all about holding an interesting conversation, a dialogue, with past, current and prospective contacts. Be sure to like the pages of local organisations who are likely to have followers who might be interested in your own business proposition. Check out (and Like) 'Norris Gifts' for inspiration. 'Leyland Country House' is an established NF business with a great FB Page ... definitely worth checking out. For further inspiration, see link below for creating an effective FB page for your business. Recorded on Monday 7 January 2013
  • Trish Dorricott helped Marion Langridge to To learn how an application such as HootSuite can be used to schedule social media interactions for publication in order to more effectively manage interaction and engagement opportunities. Recorded on Wednesday 28 November 2012
  • Chris Smith helped Trish Dorricott to Learn how to use HootSuite to manage the New Forest Visitor Centre's social media engagement. Recorded on Wednesday 28 November 2012
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Links created or updated at New Forest Social Media Surgery

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