MediaCityUK Social Media Surgery  

Next date Tuesday 4 June 2013
2:00PM - 4:00PM 15 people signed up 35 places remaining

Digi-Den

Ground Floor BBC Bridge House MediaCityUK Salford Quays Salford

M50 2EQ venue details and map
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read terms and conditions

We're sorry to be stuffy and give you some terms and conditions. The main thing on our mind is we don't want anyone to copy socialmediasurgery.com, what it does, or how it does it. This is easy and shouldn't get in your way. If you use this website you are agreeing to our rules. If you don't agree to them, please don't use the website.

Acceptable use

  1. Don't be rude or defamatory.
  2. Respect copyright. Don't rip off other people's work without attribution.
  3. Don't set out to make like difficult for us and our infrastructure.
  4. Treat other people with the respect you would expect.
  5. We reserve the right to switch off accounts, suspend use and edit content at our discretion.

Surgery Managers

This website is a place created by Podnosh for people to publicise, manage and monitor their own social media surgeries.

Your surgery manager is a good person and we don't expect them to do anything besides very social things. If you have a question about a surgery your first port of call is your surgery manager – after all it's their surgery, not ours.

If you have a problem with your surgery manager please contact us.

This website

This website is made by the people at Podnosh in Birmingham, UK.

We care about the "Social Media Surgery Plus" name and logo, the website's look and feel, our software code and scripts, and our social computing techniques and how we apply them to monitoring help given at social media surgeries. All these things are unique to Podnosh and are our property. You can use them only as follows:

You can use this site for free to publicise and manage one social media surgery to support local community groups, voluntary organisations, active citizens or charities.

If you want to use this site to run several surgeries – and monitor the help given and online activity as a result of sites created or assisted with at your surgeries – contact us.

Personal information and privacy

  1. When you sign up, we will store your name and email address. Passwords are encrypted and we do not have access to them.
  2. Your email address will only be shown to the administrators of this website and the surgery manager of any surgery to sign up to attend. We will not share your email address with anyone else.
  3. We store information about the dates of surgeries you sign up to, surgeries attended and the help you receive at the surgery.
  4. You can request data we hold about you by contacting hello@podnosh.com or writing to: Podnosh, 39 Fazeley Studios, 191 Fazeley Street, Birmingham B5 5SE, United Kingdom.

Cancelling your account

You can cancel your account at any time via your dashboard. This will remove any information we hold about you in the website.


Sign in or register to ask a question about this event.

What's a social media surgery?

Social media surgeries are informal drop-in sessions where anyone from the voluntary and community sector can come and pick the brains of our 'surgeons' (helpful volunteers who understand the world of Twitter, Facebook and the rest).

Speak to experts and get tips and practical advice about how social media could help your organisation.

Whether you're flummoxed by Facebook, can't work out what everyone's Twittering about, or have fallen off a blog, there'll be someone here who can explain things, show you how to get started, unstick you if you've got stuck, or just help you think through why you might use any of these social media tools in the first place.

It's completely free, there's tea and coffee on tap, and you can have a conversation rather than being stuck in a classroom.

Who's involved in the MediaCity social media surgery?

These events are kindly hosted at the BBC and facilitated by BBC Outreach. BBC Outreach is a small team within the Operations Division of the BBC that build links with the community.

People helping at the surgery are all volunteers giving up their time.

Can I help at these surgeries?

Staff from the BBC volunteer with BBC Outreach to help. Other volunteers are also welcome - please sign up and we'll be in contact.

Can the surgeons come to my organisation?

All our surgeons are volunteers giving up their time for nothing, and as such, most are unable to offer further unpaid support outside of the surgeries.

But that's exactly why the surgeries are held every month. You're most welcome to come back again and again, as often as you need to - or to bring along colleagues if you need to spread the social media goodness around your organisation...

Find out more

Kate and Steven (two volunteers) have collected some pictures and stories about Social Media Surgeries.

People signed up to attend on Tue 4 Jun

  • Kate Fox Offering help
    Organisation Stardotstar     Website http://www.madewithjam.org     Twitter @kate_is_busy
  • Steven Flower Offering help
    Twitter @stevieflow
  • Stephen Batty Offering help
    Twitter @@batguard
  • Danielle Morris Offering help
    Organisation MSc student     Twitter @DMmediapsych
  • mel atack
    Organisation Salford Careers Centre    
  • Charlotte Thorpe
    Organisation The David Leiws    
  • Nicky Downes
    Organisation David Lewis    
  • Ruth
    Organisation Clemens    
  • Sarah Russell
    Organisation Eco-Schools     Website http://www.eco-schools.org.uk     Twitter @EcoSchools
  • Nicola O'Brien
    Organisation Captive Animals' Protection Society    
  • Hannah Smith
    Organisation Together Trust    
  • Kat Affleck
  • Séamus Martin Offering help
    Organisation Selling Masterclass     Website https://www.facebook.com/SalesMasterClass     Twitter @SeamusMartin
  • Jonny Wineberg
  • Alison Reid
    Organisation Voluntary Arts England    

Recent Tweets with hashtag #mediacitysms


Help given at MediaCityUK Social Media Surgery

  • adam bradford helped Terry Brandy to digital strategy and how all the different networks work together and which would be the most effective in generating the interest for his music festivals. I helped to explore this with him and we discussed the power of twitter and eventbrite for events. Recorded on Thursday 24 May 2012
  • Yuwei Lin helped Nigel Wood to Social media tools for offline engagement Recorded on Thursday 24 May 2012
  • Yuwei Lin helped Judith Gracey to Social media tools for dissemination, plus some SEO Recorded on Thursday 24 May 2012
  • Bethany Scott helped Pete Abel to - social media management (hoot suite, tweet deck) - getting the most out of Facebook and twitter - Foursquare - how to react to posts Recorded on Wednesday 23 May 2012
  • John Popham helped matthew to Social media for the envirolution festival Recorded on Wednesday 23 May 2012
  • John Popham helped Paul Mitchell to Social media for the envirolution festival Recorded on Wednesday 23 May 2012
  • Ashlie Tottle helped Jessica Herrington to advice around online fundraising. I also directed her to a free funding forum hosted by Anchorpoint later this month, offered to post a blog on our website about their fundraising activities at Marple Carnival later this month & tweet out to our followers. Recorded on Wednesday 23 May 2012
  • Chris Walmsley helped Jamie Kilday to We were discussing ideas for generating interesting and engaging content for use online and through their social media channels. Recorded on Wednesday 23 May 2012
  • Jonathan Gilbert helped Nigel Wood to discussion around how social media platforms could support offline communities to become online ones Recorded on Wednesday 23 May 2012
  • Jonathan Gilbert helped Chris Dabbs to General discussion about the potential uses of social media for the organisation Recorded on Wednesday 23 May 2012
  • view all 23 assistances

Links created or updated at MediaCityUK Social Media Surgery

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Other surgeries near this surgery

  • Manchester
    at Macc approximately 3 miles away
  • Knowsley
    at KUC approximately 24 miles away
  • Preston
    at Preston Social Media Surgery approximately 26 miles away
  • Sefton
    at St Mary's Complex approximately 29 miles away
  • Blackpool
    at Blackpool, Wyre & Fylde CVS approximately 39 miles away
  • Lancaster
    at Lancaster Business Hub approximately 45 miles away
  • Telford & Wrekin
    at Telford Whitehouse Hotel Bar approximately 54 miles away

Previously